Voicemail Records After Caller Hangs Up

Actually this is just FYI but someone else may have the same issue and think their hardware has a problem so thought worth putting down.

Today when testing my new Call Blocker settings I tried Voicemail on the box. After I left a message and hung up the unit still held onto the line and carried on recording for a further minute or so before it stopped recording and closed the line down.

I rang support at trueCall and they were very helpful.

Seems that some networks have changed the frequency again of the 'caller hung up' signal (in my case TalkTalk but Sky was mentioned too) and so the device cannot see the hang-up event. Eventually the network forces the session to be closed.

You can do either of the following:

• Disable Voicemail on the device and re-enable it on your phone.

OR

• Leave it to run through and when listening to the messages just delete after the message audio ends.

Not ideal but until things settle down and standardise I suppose we have to accept it.

 

Forgot to say, this may be across the product lines but only have a Call Blocker myself so don't know.

 

I have had this , where the line was not being dropped (Sky line). but I thought it just happened with automated recordings where the machine at the other end didn't drop the line properly. My workaround was for everyone apart from starred callers to press a number to get through to either speak or leave a message. machines cannot press the number so do not get through to leave a message.
Seems to stop it here, but will have to keep an eye on it .

 

Yes. my settings are like this now for calling in but when Voicemail runs it still holds the line for an extra minute or so after caller has left a message.

Seems trueCall fixed this previously for several networks, including TalkTalk and Sky, but TalkTalkand Sky have since changed the drop signal frequency yet again so will need patching again eventually. Got this from the trueCall support guy.

 

Sorry, but how do you disable the Voicemail on the device?

 

Thank you Top Cat.
1. I read the link and I now understand what you meant.
2. Your solution is not what I'm looking for. I want to switch Off or On the voicemail according to my needs.
3. I know that you can modify hidden settings with ##*XXXX# codes. I would be surprised that there is no such code. I know codes for other things.

 

I don't. But I suppose that trueCall doesn't want that these codes circulate on the Internet.
But one was made public. Here's the link:
http://www.amazon.co.uk/review/R1LCHDDWB54W75
I suppose that this code is for the Classic trueCall unit because the code for the Blocker is different.
So be very careful with these codes.
I'm willing to post the other few codes I know, if trueCall support allows it.
Sorry, but I hope you understand.

Now I fully understand your logic. You are right, this is the solution.
Sorry, sometimes my brain hurts and it needs some time to find the correct way through all these billions of connections. Gumbys!

​

 

I phoned trueCall and asked that they turn off my machine's voicemail. Unfortunately re-enabling it will require another call to them, shame there isn't a code we can use.
HAL9000, you say you "know codes for other things"; assuming trueCall related, is there anything useful/interesting you might be willing to share and that wouldn't affect any warranties?

 

May I know how trueCall turned off your voicemail?

 

I've no idea, but it was done in seconds while I was talking with them on the 'phone; they possibly sent a variant of #*xxx - but I didn't hear any peeps or squawks.
As for the codes you posted, I think the only one I'd use would be to disable the bright LED, but it's not really a problem where I've sited it, perhaps in a year or two when more codes have been discovered........

 

Now 2016, this issue still occurs as switch to Sky broadband and phone now unless your near or in same room... if caller hangs up, no message... then a succession of tones and beeps start, getting higher in pitch...each about 30-60 seconds... it's a nightmare as late night callers cause line to stay open and squealing tones echo thru the house..until abled bodied person can get up, reach phone in living room and shut trueCall off?

Any sign of resolution trueCall?

 

Why should I have to record 70hrs of every increasing volume?

Is my unit defective?

Almost a year of unmanaged calls?

 

Custom answering is resolution.
Otherwise if system volume turned down, line stays open and call connected, recorded