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Unable to weblink

Discussion in 'trueCall Classic' started by Simon, Dec 28, 2013.

  1. Simon

    Simon New Member

    trueCall Model:
    trueCall Classic + Recorder
    Country:
    England
    I've recently reset my trueCall until but now I'm unable to perform a weblink, each time it fails.
    The only thing that as changed recently is me switching to BT Infinity 2 broadband.
    Any clues, I've tried everything I know off.
     
  2. Top Cat

    Top Cat Administrator Forum Volunteer

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Does it give a spoken fault code?
     
  3. Simon

    Simon New Member

    trueCall Model:
    trueCall Classic + Recorder
    Country:
    England
    No just says 'weblink failed please try later'
     
  4. Top Cat

    Top Cat Administrator Forum Volunteer

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Mine was OK last night. This kind of thing has been reported before, and it just comes back again some time later. If you are concerned about it, contact support.
     
  5. Simon

    Simon New Member

    trueCall Model:
    trueCall Classic + Recorder
    Country:
    England
    I guess it will have to wait until the offices reopen on the 2nd.
    It just means my unit is a essentially a brick until then as I tried a reset which had no affect.
     
  6. Simon

    Simon New Member

    trueCall Model:
    trueCall Classic + Recorder
    Country:
    England
    Finally managed to get weblink to complete but I notice the number dialled is no longer the 0208 but a 0844 number.
    Can anyone confirm this is correct as I'm now being charged for weblink whereas before it was covered by my BT calls package.
     
  7. Top Cat

    Top Cat Administrator Forum Volunteer

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Mine still appear to be going to 0208. Maybe yours has gone to a fall-back?
     
  8. toekneem

    toekneem Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Essex, land of sunshine , drought and conservative policies
    Mine also is still using the 0208 number
     

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