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trueCall News Ticker

Discussion in 'Welcome & Introductions' started by Top Cat, Sep 8, 2013.

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  1. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    By kind permission of trueCall, this is a copy of the news items that appear on the home page of the ICP
     
  2. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    MP raises the issue of nuisance phone calls
    Mike Crockart, MP for Edinburgh West raised the issue of nuisance calls in Parliament on September 18th 2012. Read what he said here. Mike has an online petition calling for further government action on the issue here.
     
  3. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    trueCall join the Dementia Action Alliance
    In September 2012 trueCall joined the Dementia Action Alliance, a group set up to address the Prime Minister's challenge on Dementia.
     
  4. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    £250k+ fines for spam text companies
    The Information Commissioners Office today announced that it is fining two companies a six figure sum for sending spam text messages. trueCall sits on the Unsolicited SMS and Voice Working Party that advises the Information Commissioners enforcement team. Read what they said here.
     
  5. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Congratulations to Richard Herman for his stunning fightback!
    Richard Herman got compensation of £195 plus a £25 court fee for the time he spent answering calls from a PPI claims company. He told the company not to phone him again then sent them a letter saying that he would charge them £10 per minute for his time if they did. He recorded the calls as evidence and made a claim for compensation in the small claims court. See the full story here.

    Of course, if you want to do the same you'll need to record your calls - if you've got a trueCall unit you only need to buy a Call Recorder Memory card from our web site and your trueCall unit will also become a call recorder!
     
  6. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    It has been a bumper few weeks for the regulators (ouch!)
    On March 20th the Information Commissioner fined DM Design Ltd - a company that sells fitted kitchens - £90,000 for calling people who were registered on the Telephone Preference Service. The company's MD blamed this on a 'computer glitch' but failed to mention that they had received 1,945 notifications from the TPS telling them that they had called someone registered on TPS. The Information Commissioner says that 10 other companies are under investigation. More information here.

    On 18th April Ofcom fined TalkTalk £750,000 for making an excessive number of silent and abandoned calls. More information here.

    Maybe the authorities would like to use the money raised to buy trueCall units for elderly and vulnerable people who are plagued by nuisance calls from other companies...
     
  7. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    trueCall Community web site - www.truecallcommunity.co.uk
    The new trueCall community website is now available for all trueCall users. Lots of people are swapping hints and tips and hanging out with other trueCall users. And you can now swap Zap lists with other people in .Zap files!
     
  8. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Yours Magazine features trueCall
    The new issue of Yours magazine has an article on nuisance calls that features two trueCall users. Yours is campaigning against nuisance calls, and the Journalist Laura Bradder wants to hear from anyone who has an interesting nuisance phone call experience. She has asked readers to email her laura.bradder@bauermedia.co.uk and has promised that all readers' stories will be put in front of the minister Ed Vaizey.

    Why not tell your nuisance call story - and maybe how trueCall helped you solve it!
     
  9. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Have your say about nuisance phone calls
    Following a very determined campaign by Which? the Culture, Media and Sport Committee is planning to hold an inquiry into Nuisance Telephone Calls and Text Messages. The Committee is inviting written evidence from those who wish to contribute to the inquiry, and we expect that there will be a Select Committee hearing in the Autumn.

    A number of MPs don't favour call blocking products like trueCall because consumers have to pay for them. It would be good if they heard from users of the technology telling them how effective it can be. If I'm worried about the anxiety and distress that repeated nuisance calls are having on my elderly mother then government action that may take years to become effective doesn't really help me, but a trueCall unit can be plugged in today and solve the problem immediately.

    Our view is that elderly and vulnerable consumers should get subsidised call blocking technology - councils often provide free pendant alarm systems, why not call blocking?

    If you'd like to have you say then you can send a short written submission in Word format to cmsev@parliament.uk (with "Nuisance Calls" in the subject line). Submissions should be received by Thursday 15 August 2013. You can find more information here.
     
  10. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    'Yours' magazine highlights trueCall
    The current edition of 'Yours' magazine has a piece about nuisance phone calls. When they talked about stopping calls they said 'Only those of you who have bought trueCall have had genuine success, with David Webber of Dorset, calling it a 'godsend' and Mike Wells emailing to say 'every pensioner should be given one'. Thanks Mike, David and everyone else who sent emails to 'Yours'!
     
  11. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    trueCall invited to meet the Minister
    trueCall has been invited to meet Ed Vaizey, Minister of Culture Media and Sport to discuss call blocking technology.

    A lot of the debate so far has been about the annoyance caused by these calls, but we want to make the point that it is much more than just annoyance for some people - that these calls can have a big impact on people's lives. We are planning to take a dossier of case studies that our customers have sent us - of the problems that older people, vulnerable people and disabled people have with nuisance calls, the anxiety cause by silent calls, malicious calls and calls from debt collection agencies. We want to point out that trueCall is an effective solution for those who are most affected by these calls. If you have a story you would like us to take to the minister please email us - feedback@trueCall.co.uk.
     
  12. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    trueCall submits evidence to the Select Committee investigating nuisance phone calls
    trueCall has submitted evidence to the Dept. of Culture Media and Sport's enquiry into nuisance phone calls. Evidence submitted by trueCall and its sister company Brookmead Consulting can be downloaded here, and all the evidence submitted to the committee can be found here.
     
  13. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Trading Standards trial shows trueCall blocking 98% of nuisance calls
    The Trading Standards team at Angus Council (alongside those in East Dunbartonshire and East Renfrewshire) tested trueCall and another call blocking product in the homes of residents. Their report highlights how nuisance calls affect elderly and vulnerable people here.
     
  14. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    trueCall Community Blocking now available!
    Today trueCall launches a new service - Community Blocking. Our algorithms use the Block Reports generated by our 20,000 customers to identify the phone numbers that are causing the most nuisance calls. This builds a community block list that trueCall Call Blocker users can choose to block. trueCall's press release

    The service is available immediately to new customers, and existing trueCall Call Blocker users will be able to access it on 30th September - see details here.

    Further information: http://truecallcommunity.co.uk/threads/crowd-sourced-zap-lists.221/
     
  15. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Route on Public sector/not for profit numbers
    trueCall now allows you to identify a new type of incoming caller. Phone numbers starting '030' are used by public sector and not-for-profit organisations such as registered charities. If you use the Custom Profile you can choose how these calls are handled. If you use one of the profiles - Standards, Secure, etc - these will be treated the same as 'Caller not recognised'.
     
  16. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Get access to the Community Block List - upgrade to trueCall Call Blocker!
    Our new Community Block List feature isn't compatible with trueCall Classic or trueCall Extra units, and a number of customers have contacted us asking about the possibility of an upgrade. Unfortunately there is not a software upgrade option available, so we have put together a hardware upgrade offer. If you are an existing trueCall Classic or trueCall Extra customer you can call our sales support line on 0800 0 336 339 and buy a new trueCall Call Blocker unit for £89.99. This is a 15% discount on the regular price, and of course you get a year's free access to the internet control panel. You get to hang on to you old trueCall unit - maybe you have a friend or someone in the family who could use it.

    We only have a limited number of trueCall Call Blocker units available for this promotion so don't delay - call us now!
     
  17. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Prime Ministers Questions
    This week Mike Crockart MP asked the Prime Minister a question about the nuisance calls received by one of his constituents who was using trueCall to monitor their nuisance calls.

    Mike Crockart (Edinburgh West) (LD): One month ago I installed call-blocking technology in a partially deaf constituent's home. This has shown that in the past month 65% of the calls that Mrs Moffat has received have been nuisance calls. Will my right hon. Friend commit the Government to do all they can to remove this menace, including looking at whether telephone providers should be profiteering by charging to provide information vital to trace these calls?

    The Prime Minister: My hon. Friend makes an important point. I am sure he has advised his constituent about the Telephone Preference Service-TPS-through which one can stop some of the calls that come through, but it is a real bane in some people's lives so I am sure we can look further at what else can be done.

    Unfortunately trueCall wasn't mentioned by name, but the Prime Minister acknowledged the problem, and indicated that work was being done in government to address the issue.
     
  18. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Marilyn Baldwin - Woman of the Year? - A personal note from Steve Smith, MD trueCall
    I'd like to tell you about an amazing woman Marilyn Baldwin who runs the Think Jessica charity. Marilyn is a finalist for the 'Woman of the Year' award, and I have never come across anyone more deserving. Marilyn's mother Jessica was the victim of countless mailing scams - competitions, clairvoyants, etc. When she died Marilyn set up a charity to help people in a similar position, and to influence public policy in this area.

    Marilyn has had a huge influence on the protective agencies - police, trading standards, social work, adult protection etc. My own work takes me around the country speaking to these groups and I know of countless local initiatives that have sprung up because individual officers have seen Marilyn talk at conferences and have been moved to do something in their local area. She has also been tireless in working to get regulators and the government to change the law associated with bulk mailing.

    trueCall are proud supporters of the Think Jessica charity, and I think that Marilyn deserves recognition for her work. You can watch a clip here and vote for her by calling 03301236203. Lines close at 9:30 am on Monday so please vote today.
     
  19. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Rotary Club in Fife funds trueCall units for older residents
    Graeme bought a trueCall unit to protect his mother from unwanted calls - it worked a treat and made a big difference to her. He told his friends at the local Rotary Club and they have now bought 10 trueCall units and have put a programme in place to protect older and vulnerable residents in the Fife area. Graeme is doing all the installations and asks only for a contribution towards the cost of the unit so that they can buy more and keep the programme running. We are delighted to provide trueCall units at a special price to support this initiative. If you think that something similar could be run in your own area then please send us an email - Graeme is very happy to share his experiences.
     
  20. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Marilyn Baldwin of Think Jessica awarded an OBE!
    Fantastic news - Marilyn Baldwin of Think Jessica was awarded an OBE in the New Years Honours list. A well-deserved award for a tireless campaigner. trueCall are proud to have been supporting Think Jessica since 2009 - we recognised that scam mail and scam phone calls were two sides of the same coin. Read more here.
     
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