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Tips & Tricks & Codes

Discussion in 'Welcome & Introductions' started by HAL9000, May 18, 2013.

  1. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    I'm collecting all tips and tricks of this forum and from other sources.

    Other users are welcomed to add information using the following format:
    _________________________________________________________________
    • Title (Bold Font)
    • If it's specific to a model, specify it (e.g. trueCall Classic + Extra)
    • Insert a permalink of the original post (**)
      ____________________________________________________________
      (*): To quote, use the Quote Button (") on your edit box or use BB codes:
      http://truecallcommunity.co.uk/help/bb-codes

      (**) To get the Permalink of a post just click at the small grey number at the lower right corner of the post, next to "Reply".
    Never use copyrighted material!
    *****************************************************************************************​
    Example:

    Force a weblink remotely / or from your couch

     
    David likes this.
  2. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How to run trueCall's Message Centre on a Mac OS X (for the Recorder SD-Card)
    There are several possibilities how to run the Message Centre on a Mac OS X:​

    1. WinOnX
    In my opinion, the easiest variant. It just costs a few pounds at the Mac App Store.
    Install WinOnX on your Mac, then run the installer for the trueCall Message Centre which can be found on the recorder SD-Card. Select in the Message Centre the folder on your Mac where to save your recordings.
    That’s it.

    https://itunes.apple.com/us/app/winonx/id421346233?

    Other alternatives:

    2. Create a Windows partition using Mac's Boot Camp Assistant
    3. Install on your OS X Mac an Emulator / Virtualization Software:
    4. Install a Wine-based (http://www.winehq.org/about/) software:
    Case 1 & 4: doesn't need Windows
    Case 2 & 3: requires you to first install Windows
    Case 2: requires you to restart your Mac and then, using a key combination at the startup, select the Windows partition. You are then in a Windows environment and can't use the Mac operating system nor Mac applications.

    In any case you will need to install the Message Centre.
    The needed file comes always with the Call Recorder SD-Card from trueCall and is called "trueCall setup.exe". You wont find it on the Internet.

    All options work fine with Mac OS X 10.9 Mavericks.

    Sources:
    http://truecallcommunity.co.uk/threads/installing-message-centre-on-a-mac.127/#post-535
    http://truecallcommunity.co.uk/threads/installing-message-centre-on-a-mac.127/#post-677
    http://truecallcommunity.co.uk/threads/installing-message-centre-on-a-mac.127/page-2#post-1670
     
  3. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Alarm setup (Classic + Extra TC2 / Blocker TC3 / Home PA)

    Setting the alarm clock:
    • Pick up your phone and dial ‘##’ (Hash Hash) followed by the time you want to be woken using the 24 hour clock - for example ##726 for 7:26am or ##1926 for 7:26pm.
    • Hang up - trueCall will confirm the time through its speaker - “Alarm call 7:26pm”. Just like your alarm clock, trueCall has a single alarm time, so if you set the time it will replace any previous alarm time that was set.
    • Cancelling an alarm: Pick up your phone and dial ‘##0’ (Hash Hash Zero) then hang up. trueCall will confirm the time that the alarm clock has been cancelled through its speaker - “Alarm call cancelled”.
    • Checking the alarm clock: Pick up your phone and dial ‘##’ (Hash Hash) then hang up. trueCall will confirm the time that the alarm clock has been set for through its speaker - “Alarm call 7:26pm”.
    • This is a one-time alert - once the alarm is sounded, trueCall’s alarm indicator is cleared. It must be set again if a further alarm is required.
    • If you enter a wrong time, e.g. ##2500 the unit will warn you over the loudspeaker "Alarm call – Failed"
    Sources: trueCall (Classic TC2) Extra Manual page 3
    http://truecallcommunity.co.uk/threads/alarm-call.143/#post-646
     
  4. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How to force a Weblink (Blocker TC3)

    "When you are away from home – perhaps on holiday or a business trip – you may want to get your trueCall unit to do a Weblink so that you can check the calls you have been receiving."

    1. Dial in to your trueCall unit / Call your home
    2. Press "*" (Star) to get into the remote access menu
    3. Enter your PIN
    4. trueCall will then describe your mailbox, for example, ‘You have one new message and two saved message’
    5. Press the ‘*’ (Star) key while trueCall is describing the mailbox
    6. It will say ‘Weblink started’
    7. Hang up and trueCall will immediately do a Weblink.

    "The same trick works from inside your house (should your trueCall unit be not easily accessible or to hand)."

    1. Dial into the unit with #* (Hash Star) (as though picking up messages)
    2. Press "*" (Star) whilst the unit is describing your mailbox to initiate a Weblink.
    3. You won't have a feedback over the loudspeaker if the Weblink was successful or not.
    To check if the Weblink was successful use the "Check the unit's version over loudspeaker (Blocker TC3)" function.

    In newer units (Blocker TC3 Runtime Version 34.12 or higher) you have to press the Star (*) Key twice.
    How to check your Runtime Version:
    1. Go to your Internet Control Panel
    2. Select “My Account”
    3. Section “Unit details” contains the Runtime Version of your unit.
    Source: http://truecallcommunity.co.uk/threads/Weblink-control.96/#post-352
     
  5. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Check the unit's version over loudspeaker (Blocker TC3 / Home PA)

    1. Pick up the handset of the phone attached to trueCall
    2. Dial "**" (Star Star)
    3. Then hang up
    4. The unit will tell you following information over its loudspeaker:
    - Version of the unit
    - Active Profile
    - A number (I don't know the meaning of this code)
    - Firmware / Runtime Version
    - Macro Version
    - Status of the last Weblink- Some other information.​
    E.g. unit's date or "last incoming call without caller display information from your network"​

    Source: http://truecallcommunity.co.uk/threads/hold-music.42/#post-150
     
  6. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How to switch off the unit's Voicemail

    You can't deactivate the voicemail function. But you can trick the system by increasing the ring duration up to 119 - 120 seconds.
    So that everyone will give up or the network may time out.

    Setup via the Internet Control Panel:

    Blocker TC3 / Home PA:

    Options > trueCall Voicemail > Ring duration – seconds (max. value 120s)

    Classic TC2:

    Options > Message handling > Answer the phone after "n" seconds (max. value 120s)

    Setup via your handset (Classic TC2 & Blocker TC3):

    Menu 4 > 2 > 2 Change ring duration (max. value 119s)

    Source: trueCall Ltd. / http://truecallcommunity.co.uk/threads/questions-from-a-new-user.132/#post-590
     
  7. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Using trueCall Messaging in combination with a second Answering Machine

    Source: http://truecallcommunity.co.uk/thre...ombination-with-another-answering-machine.12/
     
  8. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
  9. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How avoid some Telepests
    Source: http://truecallcommunity.co.uk/threads/how-i-avoid-some-telepests.149/#post-707
     
  10. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How to export & then import a Zap / Star List (the expert way)
    Source: http://truecallcommunity.co.uk/threads/zap-star-lists-import-export-text-file-formats.92/#post-335
     
  11. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How to turn the blue light of the trueCall's button ON & OFF

    Warning!
    Please check if the code is valid for you trueCall model.​
    You can check your model on the underside of your unit.​
    Model TC2: trueCall Classic (attention, there was an upgrade available called "Extra" for its firmware. I don't know if this changed the codes!) Therefore use these codes with caution. Don't hesitate to ask the trueCall support.​
    Model TC3: The actual trueCall Blocker (valid until today the 24. May 2013)​
    Home PA
    I take no responsibility for any problems related to the use of these codes.​
    It's your responsibility to correctly use these!​
    Note: this only turns On/Off the blue light of the button, the other colours and other LEDs that come up at various times / process stages are unaffected.

    ON (Blocker TC3 / Home PA):
    1. Pick up the handset of the phone attached to trueCall and dial # # * 1 4 7 # (Hash Hash Star One Four Seven Hash)​
    2. trueCall will say "One"​
    3. Dial "0 *" (Zero Star)​
    4. trueCall will say "Zero - To confirm press One, to cancel press Zero"​
    5. Press One and then hang up​

    OFF (Blocker TC3 / Home PA):
    1. Pick up the handset of the phone attached to trueCall and dial # # * 1 4 7 # (Hash Hash Star One Four Seven Hash)​
    2. trueCall will say "Zero"​
    3. Dial "1 #" (One Hash)​
    4. trueCall will say "One - To confirm press One, to cancel press Zero"​
    5. Press One and then hang up​

    Source: trueCall Ltd.
    ****************************************

    OFF (Classic TC2):
    1. Pick up the handset of the phone attached to trueCall and dial # # * 1 2 2 # (Hash Hash Star One Two Two Hash)​
    2. trueCall will say "Zero"​
    3. Dial "1 #" (One Hash)​
    4. trueCall will say 'One - press One to confirm"​
    5. Press One and then hang up​

    ON (Classic TC2):
    1. Pick up the handset of the phone attached to trueCall and dial # # * 1 2 2 # (Hash Hash Star One Two Two Hash)​
    2. trueCall will say "One"​
    3. Dial "0 *" (Zero Star)​
    4. trueCall will say 'Zero - press One to confirm"​
    5. Press One and then hang up​

    Sources:
    trueCall Ltd.
    http://www.amazon.co.uk/review/R1LCHDDWB54W75
    http://truecallcommunity.co.uk/threads/service-codes.144/#post-708
     
  12. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
  13. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How fix the “Missing Space on the Recorder SD-Card” error (Classic TC2 / Blocker TC3 / Home PA)

    Sometimes a trueCall unit may warn you that you only have 20 minutes of available recording space on your Recorder SD-Card, although your Card is not full.
    Occasionally moving a card from the unit to the PC introduces a corruption onto the card.
    To fix this problem try:
    Now check the amount of free space on the card in the System Information option in the menus.

    Source:
    http://truecallcommunity.co.uk/threads/recording-space.199/#post-1125
    http://truecallcommunity.co.uk/threads/constant-blue-plus-fast-flashing-red.43/#post-282
     
  14. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Use Wildcards in your Zap or Star List (Classic + Extra TC2 / Blocker TC3 / Home PA)

    To block (or allow) a whole range of phone numbers, you can use so-called Wildcards.

    Just replace the range of numbers by a * (star). For example:
    To block all calls from numbers starting ‘0800’, enter ‘0800*’ in your Zap List.
    To block all numbers from Central London enter ‘0207*’.

    trueCall always checks its Star and Zap list before its wildcard list, so if (for example) you block ‘07*’, you will block all mobile phones except those on your Star list.

    Wildcards can only be used in the Internet Control Panel and a Weblink is necessary.

    Use with caution!

    Source:
    trueCall Ltd. manuals (with minor correction)
     
  15. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Manual call recording with buffer memory (Classic TC2 / Blocker TC3)

    If your call recorder settings are set to manual and you press the blue button during a call to record it, trueCall should save the call from the beginning, thanks to a buffer. However I don’t know how large this buffer is.

    Source:
    http://truecallcommunity.co.uk/threads/adding-recording.304/#post-1699
     
  16. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    How to Save Voice Mail (Answering Machine) to PC

    This presumes you have Recorder functions enabled on your trueCall (which comes in the form of an SD memory card including access software to use on a Windows PC). Normally only call recording is stored on the card, answering machine messages are stored in trueCall internal memory.
     
  17. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Do not disturb mode (Blocker TC 3 / Home PA)
    * Only for newer TC 3 units running the Runtime Version 34.12 or higher !

    If you double tap trueCall’s button it turns on ‘Do not disturb’ and
    trueCall’s green light will flash. Calls that arrive while ‘Do not disturb’’
    is on are handled as though it is night time - you can set up special
    night time call handling rules at the Internet Control Panel using the
    Custom Profile. Star list callers who ring your phone hear the Do Not
    Disturb announcement - for example:
    - “I'm asleep at the moment, please leave a message after the
    tone, or press Hash to ring my phone and wake me up”.

    This gives trusted callers the ability to disturb you if it is urgent and
    can be useful if you work shifts and need to sleep during the day, if
    you have a young baby, or if you give lessons or treatments at home
    and need peace while you work.

    Setup your ‘Do not disturb’ mode in the Internet Control Panel under:
    - “Options” > “Do Not Disturb”
    • Send all callers to Voicemail
    • Star list callers offered interrupt option + Voicemail
    • All callers offered interrupt option + Voicemail
    • Do Not Disturb feature Off (default)
    By default the ‘Do Not Disturb’ time limit is 8 hours. This can be modified in the ICP.
    Note: Personalized ‘Do Not Disturb’ announcements shouldn't be longer than 29 seconds.

    * How to check your Runtime Version:
    1. Go to your Internet Control Panel
    2. Select “My Account”
    3. Section “Unit details” contains the Runtime Version of your unit.
    Source:
    trueCall Manuals:
    http://www.truecall38.co.uk/callblocker/index.html
    http://www.truecall38.co.uk/homepa/index.html
     
  18. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Custom announcements (Blocker TC3 / Home PA)

    All announcements can be personalized / re-recorded on a TC 3 Blocker / Home PA. This is handy if you want to personalize your announcements or need to add messages in a different language.

    The best way to do this, if you don’t want use your own voice, is to use a Text-To-Speech (TTS) engine like the built-in of a Mac computer or even better the online demo service of acapela-box.com.
    It has several languages and the speech is on some voices very natural. The sound file can be played back as many times as you want. Under advanced settings you can modify some parameters like speech rate. To download the message file created by acapela you will have to buy it, or capture the sound directly on your unit while it’s played back on the Web-based Demo. I don’t know if the later solution is legal !

    To have a better sound quality while recording on your TC 3 / Home PA, I recommend that you put a blanket over the playback-loudspeaker and the microphone of your phone. This will attenuate the echo of your room.
    Try also different playback volumes. If the sound of the source is too quiet, your TC3 will create more white noise respectively more hiss.

    If you are not happy with your announcement you can revert back to the factory announcement.

    To modify your announcements on a TC3 press on your Handset Menu:
    4 trueCall options > 2 voicemail option > 1 record personal voicemail announcement
    or
    4 trueCall options > 4 personal announcements > ...select desired announcement

    For the Home PA, see your Manual.

    Source:
    trueCall Manual page 17:
    http://www.truecall38.co.uk/callblocker/index.html
    http://www.truecall38.co.uk/homepa/index.html
     
  19. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    How to annoy the "annoyers"

    The Zap announcement is the ideal tool to irritate telemarketers.
    Why not use their own sounds?

    Here some examples:

    Telemarketer’s announcements:
    1. Very important
    2. Opt-out Female
    3. Opt-out Male / Female
    4. Fantastic gift

    Confusing PBX prompts:
    1. Muted
    2. Balance of account

    On-hold music:
    Vivaldi’s four seasons (*)

    Hallucinogenic sound-mix:
    Hallucinogenic sound

    If you are well-versed with Audio-Editing software like with the freeware Audacity, you will be able with some creativity and patience, to compose fabulous annoying Zap announcements.

    Sources:
    thisisarecording.com

    (*) The Four Seasons (Vivaldi) by
    John Harrison with the Wichita State University Chamber Players

    is licensed under a Attribution-ShareAlike 3.0 International License.
    freemusicarchive.org
     
  20. HAL9000

    HAL9000 Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Continental Europe
    Custom announcements using a TTS software (Blocker TC3 / Home PA)

    You don’t want use your own voice for announcements? Use a Text-To-Speech (TTS) software to do this for you. Some TTS engines have very natural sounding voices. Lets use the online TTS demo webpage from AcapelaBox.
    https://acapela-box.com/AcaBox/index.php

    Select “Try acapela box now!”

    As example we will use your Shield message. The following should be your announcement:

    This phone is monitored. For quality purposes, all calls are recorded. Telemarketing, is prohibited! To be connected press, seven.

    Copy and Paste the above in the TTS field and select a voice. Lets use Rachel.

    Select “Listen”

    You can modify the speech rate or voice shaping under “advanced settings”.
    Note the punctuation. This influences how words are pronounced or sets pauses. Use commas, full stops (period), question marks or exclamation marks.

    Voilà. Now you have a nice Shield message. And if you need a male voice or Arabic, Chinese, French etc. change the field “Select a voice”.
     
    Top Cat likes this.

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