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Problem Subscribing to Control Panel

Discussion in 'Internet Control Panel (ICP)' started by GraemeR, Aug 2, 2014.

  1. GraemeR

    GraemeR New Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    UK
    Hi. I let my subscription to the control panel expire some time ago. Now I want to reactivate it. I've forgotten my username and password. When I try to recover my username with the serial number and email address I get the message "Your details can not be found". I've tried to reregister as it seems my details have been purged but I get "The unit serial number has already been registered" when I try this. My email address has remained the same for 15 years. Any ideas how I can get control panel back?

    Thanks.
     
  2. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Nope. Contact trueCall customer support and let us know how you get on.
     
  3. GraemeR

    GraemeR New Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    UK

    Hi, what is the customer support number. I can't seem to find it.

    Many thank.
     
  4. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Logged in users get a support ticket option, but as you can't log in see the "Contact us" or "About us" links at the bottom of the trueCall home page: www.trueCall.co.uk
     
  5. Seamill

    Seamill Member

    trueCall Model:
    trueCall Call Blocker
    Country:
    UK
    This may be a stupid question, and maybe I'm putting it in the wrong place as well, but how and when does a subscription to the control panel expire? I am new to trueCall, and absolutely love it, so sorry if this is a daft question.:confused:
     
  6. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Fair point, and damned if I can remember.
     
  7. Seamill

    Seamill Member

    trueCall Model:
    trueCall Call Blocker
    Country:
    UK
  8. robf

    robf Member

    trueCall Model:
    trueCall Call Blocker + Recorder
    Country:
    Kernow, UK
    control panel subscription expiry date is shown on "My Account" page when logged in to Control Panel (along with option to renew for 1 week @ £5, 1 year @ £20 2 yrs @ £35 or 5 yrs @ £85) - certainly a bit of a catch 22 in your situation.

    Terms & Conditions via link displayed on this page are as follows re payment:

     

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