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Solved Caller ID Not Recognised (Canada)

Discussion in 'trueCall Call Blocker' started by dborn, Dec 7, 2015.

  1. dborn

    dborn Member

    trueCall Model:
    trueCall Call Blocker
    Country:
    Canada
    I noticed that some calls received with "caller id not available" on the trueCall Blocker are effectively seen as having a proper caller id if I unplug the trueCall to let the call through.

    Did anyone else notice this? Is it a north american thing? (most probably).
     
  2. dborn

    dborn Member

    trueCall Model:
    trueCall Call Blocker
    Country:
    Canada
    As a follow-up, support changed a setting in the unit to use a different caller id protocol and is well now. (don't know the details but any North American customer should be able to get the same change done to their unit).
     
  3. Top Cat

    Top Cat Administrator Staff Member

    trueCall Model:
    trueCall Classic + Extra + Recorder
    Country:
    Englishman in Wales!
    Thanks for letting us know.
     

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